Products/FAQ

Yes, that is precisely the point!
In choosing the add-on kit, you can keep your own toilet. This is both practical and cost-effective, as you do not need to spend time and energy disposing of your old toilet (buying new toilets, disposing of the old one), have very little connection work to do (water supply connection, disposal of waste water,...) and will not need to do any remedial tile work of the floors and walls. Finally, with WiCi Concept, you give your existing close-couple toilet a new lease of life, with new high quality fill and flush mechanism and new washers. WiCi Mini does not require any internal renovation of the toilets you use as a basis.

WiCi Concept is compatible with 90% of modern close-couple cisterns, whatever the brand or model. To know for sure if WiCi Concept can be adapted to a particular toilet, you just need to measure the width and depth or your tank and compare it to the adaptability board (also available on page 14 of the WiCi Concept brochure ):



If the tank is not compatible, it must be too large, as can happen with older models. In that case, you purchase toilet tanks on our online shop (as opposed to a full toilet unit), with a size and shape perfectly adapted to WiCi Concept.
It is also possible to choose WiCi Mini instead, which is compatible with 95% of cisterns, and particularly with the larger cisterns !
The space available on the upper surface of your toilet tank has to be at least 13X13cm large, it should not be wavy or too curved and has to have a free hole on one or the other side in order to re-inject the water into the hand wash basin.
Note that the WiCi Mini hand wash basin can also be placed on the back or the side wall, up to 1m away from the toilets thanks to our stainless steel wall brackets and specific provided connections.

For the setting up of a WiCi Mini hand wash basin on a toilet tank made of a plastic material, there is no particular contraindication. You just need to pay attention to the upper lid's shape : if it is too curved, the basin (that has a flat bottom) could not fit !

For the WiCi Concept basin, you have first to check the dimensions of the toilet tank as you would for a ceramic toilet tank : use the adaptability board, whatever the brand or the model. Then, you have to check three more points :
- The tank's cable control mechanism that we supply must be installed instead of the original one. You have then to be sure that the bottom of your plastic tank can receive a toilet tank mecanism with a "normal" basis, that is not always the case.
- The filling up system in an upper position (that is to say the float valve to the maximum) has not to be set up higher than the upper level of the tank, in order not to be in contact with the bottom of the basin, that could prevent the tap to work.
- The possible abutments in the back, between the tank and the wall could disturb the positionning of the basin : generally they are to be removed or cut up if needed.

Unfortunately that is right, it’s not technically possible.
This is because the internal plumbing (water feed to the tap, basin waste-water connection, flushing mecanism) would be extremely difficult to adapt. This is both due to a lack of space inside existing boxed-in systems and to the fact it would normally be necessary to destroy the existing appliance in order to access it. Also, the size of the basin (25cm) dictates a minimal size on top of the boxed-in cistern which is often too small on existing models.
Finally, most boxed-in systems are set too high (usually between 110-120cm from the floor) to allow the comfortable use of a wash-basin, tap and accessories that would be installed over it. This is the reason why we offer you wall frames that are settable at a low height (79 to 90cm). For these 3 purposes, WiCi Bati must be set together, with a, mecanic or pneumatic design, Geberit wall frame as a basis.

It is relatively simple: whether you change the cistern’s filling system (WiCi Concept) or not (WiCi Mini), that system continues to normally fill your toilet’s cistern after you have flushed it. At the same time, the water resulting from your hand-washing (generally about 1 litre) will also help fill the cistern, which results in reduced water wastage.
We use a double check tap valve that you can see below that allows the water to be directed towards both the the hand wash basin tap and the filling up system.
This tap valve is suitable to any set up and replaces your angle or straight stopcock.



Concurrently, the water coming from the washing of the water will contribute to the filling up of the tank, generally, up to 1L on the 6 total capacity of the tank. That is the usual use of the toilets with hand wash basin and where the savings of water come from !
An important point : if the user wish to wash his/her hands when the toilet tank is already full, it will slightly "overfill" the tank and then, if he/she let the water flow, the overflow, integrated to the toilet tank system will play its part and direct the excess of water towards the toilet bowl.

Quite fortunately, all toilets, whether old or new, have an overflow system to prevent water from pouring out of the cistern should there be a problem with the water feed.
What we are looking at here are two appliances (a toilet and a wash-basin) which you can use just like traditional and independent ones.

You must first know that our products are specifically engineered and designed for particularly narrow spaces !
The access to the basin does not cause any back-strain while bending over the toilet pan, nor does it cause you to squeeze to the side of the tank. Any miracle solution ? You just need to move a leg forward (generally the left one) slightly to the side of the tank and extend your arms about 45° to access the wash-basin just like on the picture on the left of this page. It is quite a comfortable posture.
       

A WiCi Boxi set is 82cm large, composed of a 30cm large casin and a 52cm long toilet bowl.
A minimum 40cm space is advised in from of the toilet bowl to be able to circulate easily with the door closed, that is to say a 122cm total width within the room.
If the room is opened towards the inside of the room, it will appear as a limiting factor : you should then draw an opening radius on the floor and compare it with the available space.
In the room where you should try to gain a maximum amount of place, the upper casing of the wall-mounted toilet can be reduced to 25cm (that is to say the length of the basin itself) and the toilet bowl can be 48cm long with a compact model.

Well, no.
We have made extensive tests on our models, first on computers, then on prototypes, to adapt the size and shape of our basins to the space requirements we allocated to them. Furthermore, all our taps have been specifically selected, among other criterias, for the ease with which you can regulate the quantity and quality of the flow and its direction. Other criterias include the overall shape and the position of the spout. Also note that where you position the towel is almost as important as the sort of tap you use; this is why all our models come with a proposed towel hook.
Ultimately, while it is unavoidable that an "angry" user might splash some water, as with any wash-basin, a careful user will have no difficulty using our products very cleanly. We have been told that some clients have even started tidiness contests with their children!

No it isn’t. If the principle appears similar to one you know, the solutions we have implemented are different, such as:
- The different products of the WiCi Concept range are dramatically more efficiently designed and engineered when it comes to aesthetics and    ergonomy
- With more functionalities, they are much easier to use with their built-in soap dispensers and towel hooks, or with automatic taps or shower    hose.
- Conception, manufacture and quality control are all carried out entirely in France. There is no compromise in quality resulting from cost-saving    manufacturing in some Far East factory and likewise, all attachments have been selected for their quality, not for their cost (water feed, flush,     toilet seats and fittings etc).
- The traditional toilet kit that is supplied with large store designs is of poor quality, small and uncomfortable. Furthermore it is can be mounted in a very    limited range of situations.
- There is simply no advantage in replacing an existing toilet with a cheap replacement or inferior quality. You would be better off renovating your    old toilet and thereby save on expensive tiling and plumbing costs.

Both WiCi Concept and WiCi Mini have been created in such a way that the user could install the product himself on his existing toilet. All the necessary fittings are included and we supply a very clear and detailed set of instructions.
However, there are advantages to using the services of a professional installer, who will be able to manage possible unforeseen problems of connecting to the existing water network.
For WiCi Bati, we strongly recommend that you use a professional installer, but experience has shown that quite a few individuals with advanced DIY skills have been able to install it themselves.

If you use WiCi Concept in “recycling mode”, you can anticipate to save between 500 and 2,000 litres of water per year and per user.
While you will not pay for your system with those savings, it is still a useful gesture towards your wallet and the environment ! For more information, you can visit the page dedicated on how to save water with a WiCi Concept product.

Our systems have been in use since 2010 now and we have not heard of any such problems.
We strongly believe this is not an issue, particularly since:
- The liquid soap in our dispensers is usually very diluted (a few squirts in 6 litres of water), so the water in the cistern is far from saturated
- WiCi Concept basins can easily be disconnected to diagnose/clean the interior of the cistern if needed
- A professional chemist has also pointed out to us that the presence of soap may prevent lime scale from forming and could therefore even have a    beneficial effect on the internal mecanisms.

As many shower trays and bathtubs, our basins are made of acrylic plastic.Our acrylic matches the highest quality levels, and comprises anti-UV and antibacterial coating. The quality is the highest on the global market, with a perfect whiteness and anti-UV and antibacterial treatments !
Made of 2 shells, they are very resistant and look similar to ceramic products when it comes to colour or shine.
However, UV and chemical proof, our hand wash basin do not like being cleaned with abrasive pads. To be avoided.

It is a great question !
Unfortunately, yes, all our products only come in white for technical reasons linked to the quality of our materials (purity, anti-UV and antibacterial treatments) and the quantity manifactured.
However, we have confirmed, on one of our designs, the WiCi Boxi Design 2 (intern round edges), a special finish : it is a colourization process via a draping with a special film, applied, heated, by a professional. Many colours and finishes (mat, shiny, metalic, brushed, ...) are possible, it is very nice and very exclusive.
But, the matarial and the workforce are expensive : count 190€ for this option.

No, it comes as an option. The plastic towel hook is, on the other hand, included in the original WiCi Mini and WiCi Concept packs ; it had the same function and can be set on the left or on the right side of the basin, even above the toilets if the wall is tiled.

Like the rest of the elements included of our kits, they are products that we selected for their fantastic price/quality/design/relialability ratio.
For the toilet packs (floor mounted), we selected a design of the swedish brand Gustavsberg, that belong to the group Villeroy et Boch.
As for the toilet bowls only (wall mounted), we selected two designs by the brand Adesio. This brand belongs to a French sanitary professional association. We also offer a range of flangeless toilet bowl of the French brand, Selles, both for the WiCi Boxi and WiCi Next with wall-mounted toilets (Royan Rimfree from Selles) and for the WiCi Concept and WiCi Mini models with floor toilets (Royan 6 Rimfree from Selles).

The choice you make for the toilet seats is crucial : it is indeed a comfort, aesthetic feature and subjected to a tremendous ordeal since it is handled very often and sometimes harshly...
We have selected, to fit with all our toilets (floor and wall mounted designs), the Zen design by the French brand Dubourgel : made of hard-heating material, it is very resistand and equiped with a quick setting up system and clipable to enable an easy cleaning. The lid and the seat are also slowed-down when closing, for more security (for example, when you have children around) and quietness (for example, when the seat slams in the middle of the night)

You can look at the detailed price list in our brochure (basic kit, with possible options), use our online shop or just talk to your local retailer.
For more information on the professional pricing, please, contact us directly via email [email protected] or call us (+33.381.96.63.09)

We often grant special discounts to professionals from:
- The building trade, whether generalists or plumbers
- The distribution sector, whether generalists or bathroom specialists
- The bio- and eco-solutions distribution specialists
Contact us directly by phone or email for further enquiries.

Shipping costs are a flat £24 (inc. VAT) for all our products, except in the case of WiCi Boxi, which is much bigger and heavier :
contact us for an international shipment quotation for this product

We do all we can to ensure delivery within 5-10 working days in most countries, as we normally have all our products in stock.
Under some circumstances, if some products have enjoyed a spike in sales and we have ran out of stock, we would immediately inform you of the delayed shipping times.
Please also note that we can adapt our shipping times to your needs: delayed shipping if low urgency, or to the contrary rushed shipment to coincide with your building schedule…
Our online shop is configurated to suggest you the best shipping costs according to your home country. However, if the price does not seem good to you or if you wish to get a specific pricing, please contact us via email or call us (+33.381.96.63.09).

We have various exhibition points but very few outside of France. You can check our list on the page "Retailers". However, we are used to deal with customers from all around the world and we never had any issues in terms of delivery and paiements. If you wish to have a professional middleman to reassure you, please, ask a material dealer to contact us.
We are also always looking for exhibition partners / dealers ; if you are a dynamic professional, skilful and willing to enlarge your offer, do not hesitate to contact us to join us in this fantastic adventure!